Returns & Refunds

Every Reburn item is made to order. That means it's produced specifically for you when you place your order — which is why we can't accept returns simply because you've changed your mind or ordered the wrong size.

We know that's different from the high street. So here's our commitment in return: if something isn't right on our end, we'll always make it right.

Faulty, Damaged or Incorrect Items

If your item arrives with a print fault, a manufacturing defect, damage in transit, or if we've sent the wrong item entirely — we'll arrange a free replacement at no cost to you. No need to return the original.

To get this sorted quickly, please email us at hello@re-burn.co.uk within 14 days of receiving your order with:

Your order number
A clear photo of the fault or issue
A brief description of the problem

We'll review and respond within 2 business days.

Wrong Size or Change of Mind

Because every item is made to order, we're unable to offer refunds or exchanges for sizing issues or change of mind. We'd strongly encourage you to check our size guide before ordering — it's there to make sure you get it right first time.

If you're unsure about sizing, drop us a message before you order and we'll help you choose.

Goodwill

We're a small brand and we care about getting this right. If something hasn't gone the way it should — even in a grey area — reach out to us. We'll always do our best to find a fair solution.